ITI-291 Computer Clinic Internship I

Variable 1-3 Credits

Prerequisite(s): Grade of “C” or better in ITI 107 and ITI 108, minimum 2.5 GPA, and department chair approval.

Course Rationale:

This course involves supervised work experience in a computer repair facility that performs upgrades, maintenance and repair for customers. While polishing the technical skills learned in the ITI program, students develop customer service, scheduling, troubleshooting, grooming, personal interaction and other soft skills necessary to succeed in today's competitive computer repair field.

Catalog Description:

This course involves supervised work experience in a computer repair facility that performs upgrades, maintenance and repair for customers. While polishing the technical skills learned in the ITI program, students develop customer service, scheduling, troubleshooting, grooming, personal interaction and other soft skills necessary to succeed in today’s competitive computer repair field. Seminars may also be required. Please see the department chair of specific program area for application.

Course Objectives

1. Apply methods and theories from previous courses to their on-the-job training.

2. Develop and practice customer service skills.

3. Explain basic business service operation practices.

4. Discuss and apply principles of work ethics.

5. Specify, understand, and apply goals set forth by individualized plans.

Test Out Requirements

There is no test out available for practicum courses.